Minimum spend
There is a minimum spend on all our orders of £20, excluding delivery.
Where we deliver
We deliver by courier throughout the UK.
Delivery charges
Shipping is free for orders over £39. For orders under £39, shipping is charged at £4.95 (£7.95 for Saturday delivery).
Delivery times
Orders placed before 11am Monday – Thursday will be delivered the next working day. For orders received before 11am on Friday, we offer the option of a Saturday delivery or Tuesday delivery (dispatched Monday).
Orders placed after 11am will be delivered in two working days.
Examples:
Order placed before 11am Monday, dispatched same day for delivery Tuesday.
Order placed after 11am Monday, dispatched Tuesday for delivery Wednesday.
Order placed between 11am Thursday and 11am Friday can be delivered Saturday (£7.95) or Tuesday (£4.95)
Order placed after 11am on Friday will be dispatched on the following Monday for delivery Tuesday
NOTE ‘working days’: No orders are dispatched or delivered on Bank Holidays or weekends.
Track your order
Once your order is dispatched, you will receive an email from the courier confirming your delivery day, with a one hour delivery slot provided on the morning of delivery.
You don’t need to be at home for your delivery – our deliveries are made with “no signature required”. When the order is on its way to you, the courier will allow you to choose from a number of delivery options, including deliver to a neighbour, have the parcel left in a safe place, or collect from a local pick-up shop.
Packaging
We use recyclable material as far as possible. Our cooked products are packed in a cardboard box with wool insulation and a marine-friendly gel cooler. An unopened package will stay chilled for up to 48 hours.
Our air-dried charcuterie products are dispatched in cardboard sleeves and do not need to be chilled in transit.
Deliveries to Northern Ireland, Islands and Northern Scotland
NOTE Standard/non-standard delivery times: Delivery guidance above relates to UK addresses with a next working day courier service. Areas outside this include Northern Ireland, northern Scotland and non-mainland addresses. These areas receive a Two Working Day delivery service.
Cancellation of orders
Orders cannot be amended or cancelled once placed